Legal notice

Privacy information and room enquiries

When you send a no-obligation room enquiry using our form, we process your details to check availability, respond to your enquiry and, where applicable, prepare a booking.

Data controller

Irmgard Flonner, Kampsteiner Schwaig, Molzegg 47, 2880 Kirchberg am Wechsel, Österreich. E-Mail: schwaig@kampsteiner.at, Telefon: +43 664 3257479.

Website hosting and email provider

Our website and email account are hosted by easyname GmbH, Canettistraße 5/10, 1100 Vienna, Austria. In providing hosting and email delivery, easyname may process technical access data and the information transmitted in enquiries. The legal bases are our legitimate interest in a secure and reliable website (Article 6(1)(f) GDPR) and, for room enquiries, steps taken prior to entering into a contract (Article 6(1)(b) GDPR). More information: easyname.

Server access logs

When you visit our website, technical information such as your IP address, access time, requested page and browser details may be processed for website delivery, troubleshooting and security (Article 6(1)(f) GDPR). According to easyname, where optional access logs are enabled, IP addresses are anonymised after 24 hours and logs are deleted within three months. Whether access logs are enabled depends on our hosting configuration.

External content: Weathercloud and maps

Our website may embed or link to Weathercloud weather information and external maps or route services, particularly Google Maps. Loading embedded content may transmit technical personal data, including your IP address, to those providers. Please refer to the providers' privacy notices for further details. We are reviewing these integrations for consent requirements and privacy-friendly alternatives.

Contact by email

If you contact us directly by email, we process your contact details and message to respond to your enquiry (Article 6(1)(b) or (f) GDPR, depending on the request). Messages are deleted when no longer needed for the enquiry and reasonable follow-up, unless statutory retention requirements apply.

What information is processed?

Arrival and departure dates, number of guests, children by age group, dogs, preferred room, full name, email address, telephone number and any voluntary message. Please do not include sensitive information unless necessary.

Purpose and legal basis

We process your information to handle your enquiry and take pre-contractual steps at your request (Article 6(1)(b) GDPR). We do not use these details for marketing without separate consent.

Transfer and recipients

Your details are processed through our website form and sent by email to schwaig@kampsteiner.at Our hosting and email provider easyname GmbH may access this information as necessary to provide its services. Other disclosures take place only where necessary to process a booking or required by law.

Retention period

We retain enquiries only as long as needed to process them, answer follow-up questions and protect legitimate claims. If a booking is made, statutory retention requirements may apply to related records.

Your rights

Under the GDPR, you may have rights of access, rectification, erasure, restriction, data portability and objection. Please contact schwaig@kampsteiner.at. You may also lodge a complaint with the Austrian Data Protection Authority regarding the processing of your personal data.

Providing your information

We need the fields marked as required to handle your enquiry and contact you. The form cannot be submitted without them. An enquiry is not a confirmed booking.